Terms of service

1. Packages and expiry

• The service is coach-led sessions, in the gym or online by video call. Sessions you train on your own from the programme are not deducted from the package.
• A first package is at least 12 weeks, with at least 3 sessions a week.
• Validity = weeks × 1.25, counted from the start date. Example: a 12-week package can be used over 15 weeks. The spare time covers short absences (illness, travel, holidays).
• You can renew for 4–8 weeks while you are training, or within 7 days after your last package ended. After 7 days you sign up again as for a first package.

2. Cancelling and arriving late

• Your schedule is fixed as agreed when you sign up.
• Cancelling 12 hours or more before the session: no session is deducted and a make-up session is arranged.
• The coach cancels: no session is deducted and the coach arranges a make-up session.
• Sudden illness, accident or a documented emergency: the coach may waive the deduction.

3. Flex passes

For every 12 sessions in a package you get 1 flex pass (a 36-session package has 3). Each pass lets you cancel less than 12 hours ahead once without losing the session. Passes cannot be exchanged for money and expire with the package.

4. Freezes

• First package: up to 2 freezes, 14 days in total, at least 7 days each.
• Renewal package: 1 freeze of up to 7 days.
• Tell your coach in advance. Frozen days are added to the expiry date.
• Serious illness or an accident with documents: the coach may approve more.

5. Prices and discounts

• List prices are per session. Package price = price per session × number of sessions. A package you bought keeps its price and terms from the day of purchase.
• Promotions apply to first packages only, judged on the day you sign up.
• Duo training (1:2): 30% off for each person.
• Loyalty: 5% off when you renew.
• Referrals: once the friend you referred has paid at least their first instalment, you get an extra 5% off your next renewal. One referral credit per renewal.

6. Duo training (1:2)

• Two people share each session with the same coach. If one is absent the other still trains. Section 2 applies to each person separately.
• Both partners freeze together.

7. Payment

• Pay in full when you sign up; or pay in 2 instalments: 50% when you sign up, and the other 50% falls due when you have used half the sessions or reach the middle of the validity period, whichever comes first.
• Pay by bank transfer (VietQR code in the app) or cash. Your coach confirms once the money is received.

8. Cancellation and refunds

• 3-day cooling-off: within 3 days of paying and before any session, you may cancel for a 100% refund. This period ends as soon as the first session takes place.
• Health reasons confirmed by a doctor, so you cannot go on: refund = amount paid − (sessions used × list price per session) − a 15% handling fee on the amount paid.
• TavFit or the coach cannot continue: 100% of unused sessions is refunded, at the price you paid.
• Paying in 2 instalments and stopping before the 2nd is due: the 1st is not refunded and the 2nd is not owed.
• Refunds are sent by bank transfer within 14 days of the request being accepted.

9. Health and safety

• If you have a health problem (a medical condition, an injury, medication, pregnancy…), you need to follow your doctor's instructions before you train and pass them on to your coach.
• The coach builds your programme on those instructions. The coach may stop or adjust a session for your safety.

10. Data and photos

Your data is handled under the Privacy policy and the Health data consent. Your photos are used for promotion only with your separate consent, which you can withdraw at any time.

11. Changes to these terms

When the terms change, the app asks you to read and confirm the new version. A package you already bought stays under the terms of its purchase date.